Apartments and Studios Rules
It is a satisfaction that you have chosen us to spend your stay in Malaga, from now on our main objective is to make these days unforgettable for you.
The following terms and conditions show our commitment to efficiency and your well-being and guarantee and represent our contract with you when you rent one of our apartments. Please read carefully the points of this contract.
Users are responsible for ensuring the validity of the terms and conditions included on this page. The sole use of the services on this page implies the agreement and acceptance of said terms and conditions and their future changes made prior to your stay in the apartment. We recommend that you carefully read the conditions under which you make your reservation.
It is essential to accept these conditions in order to reserve and access the apartment.
The minimum stay may vary depending on the accommodation and/or season (see the detailed description of each accommodation).
Prices are always in EUROS (€) and may vary depending on the time of year, special events and depending on each of the apartments. Therefore, Grupochinitasurban.com reserves the right to change them, automatically updating them on the website.
Our automatic system for calculating availability and prices will allow you to choose the apartment you are interested in, and immediately reserve it online.
Initial payment: to reserve the apartment online, select it and include the requested information. In this first step, of reserving the chosen apartment, a first online payment will be made by credit card, which represents 30% of the total amount. In the event that the credit card provided is not valid and said charge is not possible by Grupochinitasurban.com, a member of our team will contact you at the contact telephone number or email address you have provided. In case of not carrying out the change of the card number or if it is not possible to contact you through the contact information provided, the reservation would run the risk of being canceled. In that case, you will be sent an email confirming said cancellation.
Confirmation of the reservation: once the initial payment has been made, the reservation will be confirmed instantly and you will receive a welcome email with all the details of your reservation (reservation data, address of the apartment, data of the person of contact etc)
Final payment: the remaining 70% of the amount will be charged 7 days after arrival at the selected apartment.
In case of making a reservation less than 7 days in advance, 100% of the amount will be charged after making it and, likewise, you will receive an email when the payment has already been made with all the details of your reservation.
SECURITY WITH ONLINE PAYMENT
Grupochinitasurban.com is committed to protecting customer data.
ARRIVALS AND DEPARTURES
Normal hours of entry to the apartments: from 3:00 p.m. to 10:00 p.m.
Normal departure time from the apartments: Until 12:00.
Both check-in and check-out times will be flexible and negotiable as long as there are no other reservations on the earlier or later dates.
We have available to our clients a Reception open from 08:00 to 00:00 in Pasaje Chinitas 3 (Chinitas Urban Hostel), where you will be attended in several languages and where you can leave your luggage both on arrival and departure, we also have a 24-hour customer service telephone +34 689 862 963. For arrivals after 00:00 there is an additional cost of €25.
Departures after 12 noon without the express permission of Grupochinitasurban.com will mean the charge of one more day.
DEPOSIT or SECURITY DEPOSIT
Grupochinitasurban.com reserves the right to demand a deposit/security deposit of €200 upon delivery of the keys during check-in (this amount may vary depending on each accommodation, so we advise you to previously review the conditions in the detailed description of each accommodation).
After leaving the apartment, the property will be reviewed to confirm that it is tidy and without significant damage or loss of elements. If everything is in order, and if said deposit has been required, it will be reimbursed at the time of departure.
At Grupochinitasurbam we work from empathy and common sense. With this we want to convey that we will not charge, for example, minor damages such as the breakage of a dish, glass of wine, etc. However, we do ask our guests to leave the apartment tidy, and in a normal state of habitability.
EQUIPMENT / SUPPLIES / CLEANING
Normal electricity, gas and water produced during the stay will be included in the rental price. The accommodations are cleaned before each entry of a client, and will be provided with a set of sheets and towels per person.
We do a cleaning service and a change of the set of sheets and towels if your stay is seven days or more. However, if your stay is less than seven days, we also offer an additional cleaning service and change of towels and sheets if requested for the price of €25.
On the day of departure, the client must leave the house in acceptable conditions of order and cleanliness.
Pay special attention when making a reservation in our apartments, since, as we inform you in the reservation details, some of them have an additional cost of €25 for final cleaning excluded from the price of the reservation. which will be charged to your credit card.
Please remember that the amounts paid for the reservation will not be refunded or transferable. Grupochinitasurban will only accept cancellations in writing by email or fax, failure to appear on the agreed date without written communication of the cancellation could result in the charge of the entire stay. Cancellations of any kind, including force majeure, will be subject to these cancellation conditions. In any case, Grupochinitasurbam recommends always taking out travel cancellation insurance to avoid problems.
It’s hard to believe it’s going to happen to you, but even the most perfect plan can sometimes go awry. We recommend that you take out travel insurance when you travel. You have at your disposal a multitude of rigorous and quality companies in the sector. Do not hesitate to contact us if you wish to advise us in this regard.
CHANGES OR MODIFICATIONS BY THE CUSTOMER
In the event that the client decides to change or subsequently modify the entry/exit dates or the number of people staying in a confirmed reservation, Grupochinitasurban undertakes to find a satisfactory solution whenever possible. However, the total price will not be modified in case you want to reduce the days and/or number of people of the previously reserved stay. In the event that a change of ACCOMMODATION is requested, the client must cancel the previously confirmed reservation, accepting the cancellation conditions, and subsequently make a new reservation. For any type of changes or subsequent modifications in confirmed reservations, a management fee of 25 euros will be applied.
CANCELLATIONS AND MODIFICATIONS BY GRUPOCHINITASURBAN
If an accommodation cannot be occupied due to a duplication of reservations (overbooking) or due to unforeseen causes not attributable to Grupochinitasurban, it will contact the client as soon as possible and try to find an alternative, making another accommodation with equal or superior characteristics available to them. If the aforementioned option is not possible, or you do not accept the change or modification, the reservation will be canceled and all the amounts paid will be immediately refunded. Subsequent demands or claims by you in these cases will not be admissible.
CLAIMS OR COMPLAINTS
Any claim or complaint must be communicated immediately to Grupochinitasurban.com in order to solve the problem. In the event that the claim can be attributed to Grupochinitasurban, Grupochinitasurban undertakes to find satisfactory solutions for customers. In the event that this is not possible, Grupochinitasurban will look for suitable or superior accommodation at no additional cost to the client.
Grupochinitasurban will not be in any case responsible for events unrelated to the company or that are derived from force majeure or fortuitous event, such as:
– Noise caused by works near the reserved dwelling.
– Supply cuts outside the home.
– Elevator failure.
Complaints or claims will not be accepted once the departure has been made, and therefore all right to compensation or solution will be lost.
The client agrees to respect the rules of the house and especially the hours of rest, it is not allowed to use the apartments for the purpose of party celebrations (whether they are spontaneous parties, bachelor parties, etc …). In no case is it allowed to occupy the apartment for more people than those established in its maximum capacity (except babies under 2 years old). The client also undertakes to follow the instructions for use and maintenance indicated by the company and to respect the regulations regarding noise, garbage collection, normal consumption of electricity, water, etc…
In case of any violation of the obligations mentioned above, Grupochinitasurban by its own criteria has the right to ask the client to vacate the apartment and the client will not be entitled to any type of compensation.
Grupochinitasurban will not be responsible for any direct or indirect damage that may be caused as a result of the use of the apartment, including without limitation: damage, loss after fire, theft or crime.
By booking with Grupochinitasurban.com you agree not to carry out dangerous, offensive, noisy, illegal or immoral activities on the property, as well as any act that could create discomfort among the neighbors. You will be responsible for paying the expenses derived from any damage caused by you or by a member of your group.
Safety and Personal Responsibility
Lost items will be kept for a period of 6 months.
Most of our properties have armored doors. It is your responsibility to ensure that the necessary precautions against theft are taken: lock the door and close all the windows when you are not at home etc.
Please make sure that your (and your group’s) personal or travel insurance cover protects you in the event of an unfortunate accident or illness during your stay. In the unlikely event of theft or damage to persons or personal property, fire, terrorist attack, civil disturbance or other force majeure event, neither the rental agency nor the apartment owner are responsible for direct or indirect damages suffered.
All descriptions and information will apply to the published apartments. While Grupochinitasurban.com makes every effort to maintain accuracy and to check details wherever possible, Grupochinitasurban.com is not responsible for any errors or omissions that may arise. Grupochinitasurban.com also has the right to change information published on the website such as prices, descriptions and photos at any time. Grupochinitasurban.com reserves the right to update any of its conditions of use at any time if required, according to the company’s business.
For any litigious issue or that concerns our website or any of those that depend on it, Spanish legislation will be applicable, being competent for the resolution of all conflicts arising or related to the use of this website, the Courts and Courts of Malaga, Spain and, where appropriate, the Consumer Arbitration Courts or similar to which we are adhered, at the time of the dispute. To present claims in the use of our services, they can be sent by mail to the electronic or physical address indicated above, in any case having to resort to a friendly solution in the first instance.